Refund policy

You can return your order within 30 days of delivery if it is unworn and in its original condition.

To start a return, email shop@hookfixers.com with your order number and we will send you the return address. Return shipping is paid by the customer unless the item arrived damaged or is not what you ordered.

If your order arrives damaged, is the wrong item or the wrong size was sent, email us a photo within 30 days of delivery and we will send a replacement or refund you in full. You do not need to send the item back in that case.

Wrong size chosen: we are happy to exchange for another size. Measure your dog's chest against the size chart on the product page before ordering.

Refunds go back to the original payment method within 10 business days of us approving the return.